If your machines arrived damaged, before contacting us, please call the carrier (DHL, UPS, truck company, etc) who delivered your package within 24 hours of receipt. We shall not be liable for damage after a customer has signed for products marked in good condition.
Machines must be returned within 30 days of receipt for refund or exchange with a copy of packing slip order and Return Authorization.
Machine return is subject to non-using or non-opening or no-defects. A re-stocking handling fee may apply for machines which do not meet these conditions.
Gas powered log splitters & saws cannot be returned if they have been gassed or oiled. Otherwise, they have to be taken to an authorized service centre for repair which may be covered under warranty.
All products must be returned in original or equivalent packing.
We shall not be responsible for improperly packed returns.
Gasoline engine powered machines must be drained of gasoline and oil prior to shipment.
Fill out the "Return Form" sent with your order and send back to us, or complete the online form below.
If package material was not kept, use pallet or plastic film to protect machine in shipment.
(In the United States, some states do not allow the exclusion or limitation of incidental or consequential damages. So the above limitation of exclusion may not apply to you.)